Whatfix Launches Enterprise Insights And AI Features

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The AI-enabled technology will support web, desktop, and mobile applications, across both customer-facing and employee-facing software.

Whatfix, a digital adoption platforms (DAP) provider, launched Enterprise Insights to help companies track, visualise, and analyse applications, processes, and enterprise-level adoption and engagement data.

The company also added generative artificial intelligence to its digital adoption platforms. The AI-enabled technology will support web, desktop, and mobile applications, across both customer-facing and employee-facing software. Whatfix is developing an AI-led advanced content recommendation and summarisation engine to help evolve existing content repositories. These features will allow Whatfix users to do the following:

• Auto-complete text fields in real time;
• Elaborate brief notes that software users enter; and
• Summarise notes taken.

Additionally, self-help summarisation will summarise each customer’s knowledge base articles, third-party links, and other forms of documentation; reducing the time taken to search and find relevant, contextual help information.

“Whatfix is spearheading a niche DAP category with userisation at the core of its innovation. We are reimagining DAP with WhatfixAI, which will help enhance EX, CX, and productivity, influencing business value outcomes. Customer data privacy, easy implementation and adoption, and human-in-the-middle approach are the foundation of WhatfixAI,” said Vara Kumar, co-founder and chief product and technology officer of Whatfix, in a statement.