Etisalat Group Acquires elGrocer To Enhance CX Services Under Smiles
Emirates Telecommunications Group Company PJSC (Etisalat Group) announced that it has completed the acquisition of elGrocer DMCC. Founded in 2015, elGrocer is an online marketplace for groceries operating in all seven Emirates of the UAE. It brings together major retailers and specialty stores on a single platform with more than 500 outlets and 120K products […]
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Emirates Telecommunications Group Company PJSC (Etisalat Group) announced that it has completed the acquisition of elGrocer DMCC.
Founded in 2015, elGrocer is an online marketplace for groceries operating in all seven Emirates of the UAE. It brings together major retailers and specialty stores on a single platform with more than 500 outlets and 120K products listed.
The UAE is ranked as one of the highest countries globally for smart device penetration and rated as one of the most advanced countries for online shopping and eCommerce market in MENA and this acquisition will contribute to the growing digital economy in the country.
The acquisition of elGrocer will complement Etisalat UAE’s existing marketplace services under the ‘Smiles’ brand, which includes online food delivery, lifestyle offers and the ability to earn and redeem points at more than 7,000 outlets across the UAE.
Smiles users can now enjoy a limited-time deal of 50 per cent off on online groceries with elGrocer. All UAE consumers can download Smiles app to get this special discount voucher and redeem it on transactions from any outlet on elGrocer.
Khaled ElKhouly, Chief Consumer Officer of Etisalat UAE, said, “Following the successful launch of the Smiles food delivery platform at the beginning of 2021, the ability to offer our customers online grocery services presents an exciting opportunity to enhance our Smiles offering for UAE consumers and 2.7 million existing Smiles members. We strongly believe in bringing elGrocer on board, we will be able to empower our customers by providing more tailored and unique propositions, extending the possibility to earn and redeem Smiles points on online grocery transactions and offering exclusive discounts.”
Etisalat is currently leveraging its wide range of digital technologies and services and powering a great digital-first experience to encourage digital adoption by its customers. Its own digital transformation is enabling it to execute this strategy and is facilitating a paradigm shift to a new operating model that nurtures innovation and agility.
Raed Hafez, CEO of elGrocer, said, “We are proud of what we have achieved so far with elGrocer in pioneering grocery consumer experiences and innovations. Now, we look forward to Smiles and elGrocer coming together to bring more access, value, and innovation to enhance UAE consumers’ daily lives. The power of the Smiles technology, customer base and currency, combined with elGrocer’s retail network, shopper expertise, and consumer services will bring delightful new benefits and experiences to the market.”
“One of the first steps we are taking is a major elGrocer app update that make the shopping experience easier and faster with many engaging services and features such as quicker deliveries, digitised shopping list search, shoppable recipe from chefs and brands, click and collect service, and more. This will soon be complemented by a major value for customers, allowing them to earn and redeem Smiles points on elGrocer orders,” Raed added.
Nader Amiri, Founder and COO of elGrocer, said, “I’m very excited to start this new journey of leveraging Smiles and elGrocer strengths to offer new opportunities to UAE consumers and the retail market. Consumer habits are changing very fast, and together we will empower consumer lives with delightful experiences and offer the market new unique services. We have already started providing rich offers exclusively to Etisalat and Smiles customers. We are also quickly expanding our current retail network of Supermarkets and Specialty stores across the Emirates.”
