AudioCodes Acquires Conversational AI Solution Provider Callverso
AudioCodes, a vendor of advanced communications software, products and productivity solutions for the digital workplace, announced that it has acquired Callverso, a provider of conversational AI solutions and NLU technology for contact centres. Callverso’s virtual agent solution (VICA) is successfully deployed in major healthcare, utility and other service providers in Israel, where it automates the operation […]
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AudioCodes, a vendor of advanced communications software, products and productivity solutions for the digital workplace, announced that it has acquired Callverso, a provider of conversational AI solutions and NLU technology for contact centres.
Callverso’s virtual agent solution (VICA) is successfully deployed in major healthcare, utility and other service providers in Israel, where it automates the operation of complex business tasks such as the scheduling of medical appointments and bill payments.
“CallVerso is a long-term vendor of Clalit, their solutions are deployed in our contact centre and in 1600 Clalit clinics, for the past eight years,” said Marko Gabay Director of service and marketing technologies at Clalit, the largest healthcare service provider in Israel.
Also Read: Is Automation Killing the Contact Centre?
This acquisition enables AudioCodes to add Callverso’s outstanding Conversational AI capabilities to AudioCodes portfolio of innovative contact centre solutions and Live CX services that already cover high quality voice connectivity, work from home solutions, contextual click-to-call and voice channel integration with chatbots.
“The acquisition of Callverso places AudioCodes in a stronger position to serve the growing adoption of conversational AI services in contact centres,” said Shabtai Adlersberg, President and CEO of AudioCodes. “The technology and expertise of Callverso in developing and deploying conversational AI solutions will effectively complement AudioCodes’ existing Voice.ai offering and be instrumental in modernising contact centre operations.”
The consideration for this transaction will consist of cash plus an earn-out arrangement based on attaining certain sales targets over the next three years. Following the transaction, Callverso became a wholly owned subsidiary of AudioCodes.
